Refund policy

Refund Policy for Cassidy Interiors

Last Updated: [Date]

Welcome to Cassidy Interiors! We want to ensure that your shopping experience with us is enjoyable and hassle-free. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds:

  • Refunds are available for most products within 30 days from the date of purchase.
  • To be eligible for a refund, items must be unused and in the same condition as received. It must also be in the original packaging.

2. Refund Process:

  • To initiate a refund, please contact our customer service team at [customer service email/phone number].
  • Provide your order number, date of purchase, and a brief explanation of the reason for the refund.
  • Our team will review your request and guide you through the return process.

3. Non-Refundable Items:

  • Customized or personalized items are non-refundable.
  • Clearance or final sale items are not eligible for refunds.

4. Return Shipping:

  • Customers are responsible for return shipping costs, unless the item received is damaged or defective.
  • For damaged or defective items, please provide photographic evidence when contacting customer service.

5. Refund Timeline:

  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • The time it takes for the refund to reflect in your account may vary depending on your payment method.

6. Refund Methods:

  • Refunds will be issued to the original payment method.
  • If the original payment method is unavailable, refunds will be provided as store credit.

7. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase.
  • A cancellation fee of [amount or percentage] may apply.

8. Contact Us:

  • If you have any questions about our refund policy, please contact us at [customer service email/phone number].

9. Policy Updates:

  • Cassidy Interiors reserves the right to update or modify this refund policy at any time.
  • Changes will be effective immediately upon posting on our website.

We appreciate your trust in Cassidy Interiors. Thank you for choosing us for your furniture needs.

Sincerely,

[Your Name] Cassidy Interiors Team